privacy statement for private customers.

Zhen bv processes and stores personal data in the context of its relationship with its private customers or potential private customers. Care is taken with your data, and applicable law is respected.

This entails that Zhen bv:

  • Processes personal data in accordance with the purpose for which it was provided. These purposes and types of personal data are described in the Privacy Statement.
  • Limits the processing of personal data to only those details minimally necessary for the purposes for which they are processed;
  • Requests explicit consent when needed for processing your personal data;
  • Has implemented appropriate technical and organizational measures to safeguard the security of personal data;
  • Does not transfer personal data to other parties unless necessary to achieve the purposes for which it was provided;
  • Is aware of the data owner’s rights regarding their personal data and wishes to inform and respect these rights.

Zhen bv is responsible for the processing of your personal data. For questions about this privacy statement, you can contact Zhen bv.

Please note: if you are not a private customer, this statement may not apply to you. You can find our other privacy statements on this page.

who are we?

We are Zhen bv.

Our headquarters is located at Halleboomstraat 1, 3020 Herent. We are registered in the Crossroads Bank under number 0823587804.

You can always contact us via email at info@rainpharma.be or by phone at +32 (0)16 22 43 30.

what personal data do we collect about you?

The personal data we collect about you depends on whether you are already a customer with us or if you have only subscribed to the newsletter.

  • Identification data – name, title, address, previous addresses, phone number, identification data assigned by the controller, electronic identification data, date of birth, preferred language.
  • Image recordings – photos and videos you provide to us (whether via social media or not) or taken at our events.
  • Audio recordings – in photos and videos you provide to us (whether via social media or not) or taken at our events.
  • Financial data – account number
  • Family structure – We like to address you personally and value getting to know the person behind the business. We may therefore note additional information about your family (names, ages, unique traits). These data are used solely to get to know you better so we can greet you personally.
  • Other – We also keep records of orders you have placed with us.

how do we collect information about you?

We obtain data directly from you when you provide it to us during ordering or newsletter subscription.

why is personal data processed?

Your personal data is processed by Zhen bv to establish and execute the sales agreement and to send the newsletter. Additionally, we would like to surprise you with a little treat on your birthday.

Processing is mainly digital, with minimal paper-based processing. Data is digitally stored on computers and phones, online with cloud services, on the webshop platform, on the mailing platform, on social media, and on government and tax platforms.

Zhen bv processes the obtained personal data only for the aforementioned purposes. Should Zhen bv intend to process personal data for other purposes, it will contact you in advance to allow you to object to further processing. In doing so, Zhen bv will provide information about the other purpose and further relevant information.

legal bases for processing.

The processing activities related to the stated purposes are each based on at least one legal ground, as outlined below.

  • Execution of the agreement
    Zhen bv processes personal data primarily to execute the sales agreement.

  • Legal obligation
    Zhen bv processes personal data to fulfill a legal obligation that applies to Zhen bv, for example, in relation to accounting obligations, VAT, etc.

  • Legitimate interest
    Sometimes, the processing of personal data is necessary for the protection of Zhen bv's legitimate interests or those of a third party. In this case, Zhen bv assesses whether your interests, rights, or fundamental freedoms outweigh these legitimate interests. If they do not, Zhen bv processes personal data based on a legitimate interest assessment.

When the processing of personal data is based on the legitimate interest legal ground, Zhen bv will inform you and specify the relevant legitimate interests.

  • Consent
    When possible, Zhen bv will ask for consent for processing.

consequences of not providing personal data.

Zhen bv will inform you in advance about situations where you are required to provide personal data, for example, if Zhen bv needs to process personal data due to a legal or contractual obligation or because it is an absolute requirement for entering or executing an agreement.

In such cases, Zhen bv will inform you of the consequences of refusing to provide personal data. Generally, if you refuse to make certain personal data available, Zhen bv may impose consequences.

transfer of personal data.

Zhen bv may be required in some cases to transfer your personal data to third parties. In any case, personal data is only shared on a need-to-know basis with these recipients, who process the data for specific purposes. Zhen bv always takes the necessary security measures during the transfer and with respect to the recipients to ensure the confidentiality and integrity of personal data.

transfers to third countries – outside the European Economic Area.

It is also possible that Zhen bv may transfer your personal data to parties based in third countries, i.e., countries outside the European Economic Area (EU, Norway, Iceland, and Liechtenstein).

Such a transfer is permitted if the recipient’s country provides adequate legal safeguards for protecting your personal data, as assessed by the European Commission. In other cases, Zhen bv has entered into a model contract with the recipient to ensure equivalent protection as in Europe.

If this is not feasible, Zhen bv may still transfer the personal data with the individual's consent, within the limits of the individual’s relationship with Zhen bv. The organization may then ask the individual for their consent to occasional data transfers to third countries.

If you wish to receive more information or a copy of the safeguards for these international data transfers, you can follow the procedure described in this privacy statement.

retention periods.

Data is retained as long as necessary for the purpose for which it was acquired, and for a maximum of five years after that purpose has been achieved or you are no longer a customer of Zhen bv, unless otherwise required by legal and accounting obligations.

data security.

Zhen bv uses generally accepted and reasonable techniques aligned with current technological developments to protect against the loss, misuse, alteration, or destruction of all communicated data.

rights of the data subject.

You have the right to access and correct or delete the personal data Zhen bv holds about you.

Section 1 of this Privacy Statement explains how you can contact Zhen bv. To prevent misuse, Zhen bv may ask you to identify yourself adequately.

You may also object to the processing of your personal data (or part thereof) by Zhen bv or by one of its processors.

You also have the right to have the data provided by Zhen bv transferred to you or, upon request, directly to another party. Zhen bv may ask you to identify yourself before responding to such requests.

complaints.

Should you have a complaint about the processing of your personal data, Zhen bv requests that you first contact it. You also have the right to file a complaint with the Data Protection Authority, the supervisory authority in privacy protection.

amendment of privacy statement.

Zhen bv may amend its privacy statement. This amendment will be announced via the website and/or the ordering platform. The last amendment occurred on 21/12/2023.

applicable law and disputes.

This privacy statement is governed by and interpreted in accordance with Belgian law. The courts of Leuven shall have jurisdiction over any disputes concerning this privacy statement, except as otherwise required by law.